THE FINE PRINT

When making a booking please note the following terms and conditions apply.

BOOKING

We reserve the right to cancel bookings not guaranteed by payment.

PAYMENT

We accept payment by cash, Mastercard or our preference of direct debit - EFT.

PAYMENT CANCELLATION POLICY

We understand that circumstances may arise where you may need to cancel your booking.  Should this occur, please note that as a small establishment a cancellation fee will be incurred.

If you are able to inform us of your cancellation:

-  more than 14 days prior to your booking then your deposit will be refunded in full;

- between 7 and 14 days prior to your booking - a cancellation fee equivalent to 25% of the total reserved accommodation will be charged;

- less than 7 days prior to your booking - a cancellation fee equivalent to 50% of the total reserved accommodation will be charged.

No arrival - full booking fee will apply

CHILDREN & PETS

WDF is  an adult retreat and unsuitable for persons under the age of 16 years of age and guests pets..

ARRIVALS & DEPARTURES

Check in is from  2pm.

Check out is by 11am to allow time to prepare property for next guests. The guests must vacate the property by the check-out time - without prior agreement additional late departure fees may apply at the nightly rate.

We can only provide early check in and/or late check out if bookings either side make it possible.

An additional  charge applies for an early check in and/or late check out

At departure:

  • The property should be left in a clean and tidy state;

  • We would prefer all garbage to be wrapped and emptied into the outside bins provided;

  • Please ensure your dishes are washed or the dishwasher is packed and turned on,

or an extra cleaning fee may otherwise be charged.

DAMAGE TO WDF PROPERTY
WDF accepts that minor or accidental damage may occur, however malicious or careless damage will be charged to you.

SMOKING is not permitted inside any WDF building.

TELEPHONE

Telephones are not supplied in your accommodation. Telstra & Optus has excellent mobile phone coverage in the most of the Chittering area.

WIFI - there is limited Wifi available.

 2017 White Dog Farm

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